=== WP Support Centre ===
Contributors: (cloughit)
Donate link: http://www.cloughit.com.au/donate/
Tags: support,tickets,ticket,jobs,job,help,email,helpdesk,pipe,files,attachments,bootstrap,jquery
Requires at least: 4.0
Tested up to: 4.3.1
Stable tag: 2015.11.07
License: GPLv2 or later
License URI: http://www.gnu.org/licenses/gpl-2.0.html

The WP Support Centre can be used by clients to submit support tickets via front end, or via email using email piping.

== Description ==

WP Support Centre allows registered clients or guests to submit support tickets which can be managed by agents via the administration panel.  Clients/guests can select the relevant category and choose the priority of the ticket as well as being able to include file attachments.  

Administrators/agents can manage and respond to tickets via the administration panel and responses are sent to users via email.  If Email Piping is enabled clients can reply to these emails which will update the ticket and alert the agent via email.

WP Support Centre Features:

* Ability to add HTML content to tickets.
* File Attachments.
* Ticket Filtering.
* Agent / Supervisor Management.
* Delete Tickets.
* CC / BCC ticket replies.
* Change status, category & priority.
* Email piping.

[youtube http://www.youtube.com/watch?v=C_ZOZp95Sxw]

WP Support Centre (Full Version) Features:

* Users can view their ticket history via the front end.
* Users can view and respond to tickets via the front end.
* Ability to set common Reply Templates which can be inserted into replies.
* Ability to set Recurring Tickets daily, weekly, fortnightly, monthly, quarterly or annually.
* Set custom Item Name eg: Ticket, Job, Task etc... (Default: Ticket)
* Set custom End User Name eg: Client, Customer, User etc... (Default: Client)
* Add notes to tickets without notifying user.
* Add private notes (visible only to administrators/agents)
* Create new ticket from thread.
* View statistics (status, category, priority, client)
* Set custom status colour.
* Set custom priority colour.
* Custom email templates.
* Select threads to include in replies.

http://www.cloughit.com.au/wordpress-plugins/

== Installation ==

Just install from your WordPress "Plugins | Add New" screen and all will be well. 

Manual installation is very straightforward as well:

1. Upload the zip-file and unzip it in the /wp-content/plugins/ directory
2. Activate the plugin through the 'Plugins' menu in WordPress
3. Go to `Support Centre` menu
4. Use shortcode [wpsc_tickets] to display front end portal 

== Frequently Asked Questions ==

= Where can I report an error? =

https://wordpress.org/support/plugin/wp-support-centre

= What information should I include when requesting support =

* A description of the problem, including screenshots and information from your browser's Error/ debug console
* URL of your blog (you can turn WP Support Centre off, but should be willing to turn it briefly on to have the error visible)
* your WP Support Centre settings (including a description of changes you made to the configuration to try to troubleshoot yourself)
* the Theme used (including the Theme's download link)
* optionally plugins used (if you suspect one or more plugins are raising havoc)

= I want out, how should I remove WP Support Centre? =

* Disable the plugin
* Delete the plugin

== Screenshots ==

== Changelog ==

= 2015.11.07

* NEW: Added youtube clip to readme.txt
* FIX: Set default priority

= 2015.11.06.1

* FIX: Priority table creation issue

= 2015.11.06

* MISC: Remove unnecessary js
* NEW: Allow for detection of ticket replies via email piping for previous item names
* FIX: Form button actions
* FIX: Moved recurring ticket settings to Pro settings

= 2015.11.05

* NEW: Quick Find to open ticket by entering id
* FIX: Set updated by for ticket change event
* FIX: Admin ticket table redraw on page resize
* FIX: Email piping admin notification from name and email

= 2015.11.04

* NEW: Add new status - Reply Received
* NEW: Set ticket status to Reply Received upon receipt of reply from client
* FIX: Responsive on admin ticket page

= 2015.11.03

* Update readme.txt

= 2015.09.27

* Genesis