=== SBNA Chat Widget for CCXAI ===
Contributors: sbnasoftware
Tags: live chat, AI chat, CCXAI, customer support, chat widget, communication, chatbot, support plugin, AI support, customer engagement, real-time chat, helpdesk, WordPress chat
Requires at least: 5.0
Tested up to: 6.8
Stable tag: 1.1.6
Requires PHP: 7.4
License: GPLv2 or later
License URI: https://www.gnu.org/licenses/gpl-2.0.html

The SBNA Chat Widget for CCXAI adds a sleek AI-powered live chat feature to your website, helping you engage with visitors and respond instantly. Seamless integration, secure sessions, and simple setup make it ideal for modern customer support.

== Description ==
**Empower your website with AI-driven live chat.**  
The SBNA Chat Widget for CCXAI, developed by SBNA Software Solutions Pvt. Ltd., is designed to enhance your customer support with real-time, AI-powered communication through your CCXAI account. Perfect for e-commerce stores, SaaS platforms, or service-based businesses, this widget offers validated, intelligent chat interactions between your visitors and support agents.

### Key Features:
- **Lightweight & Fast-Loading:** Ensures optimal performance without slowing down your site.
- **AI-Powered Chat:** Leverages CCXAI’s advanced AI for smart message handling.
- **Secure Sessions:** Uses your company credentials for protected communication.
- **Easy Setup:** Configure via a user-friendly admin panel.
- **Mobile-Friendly:** Responsive design works seamlessly across devices.
- **GDPR Compliant:** Includes consent checkbox for data sharing.

### Ideal For:
- Businesses seeking intelligent support automation.
- Startups needing a reliable live chat solution without third-party dependencies.
- Websites aiming to boost real-time visitor engagement.

For more details, visit the official website: [https://ccxai.com](https://ccxai.com)

== Installation ==
1. Upload the plugin to the `/wp-content/plugins/ccxai-chat-widget` directory, or install it directly from the WordPress plugin repository.
2. Activate the plugin through the 'Plugins' screen in WordPress.
3. Navigate to **Settings > CCXAI Chat Widget**.
4. Enter your **Company Name** and **Customer App Code** (obtained from your CCXAI dashboard).
5. Save your settings. The chat widget will automatically appear on your site.

== Integrated Service ==
This plugin integrates with your CCXAI account to load the chat widget within an iframe. It **does not rely on third-party services** outside of your CCXAI tenant.

**CCXAI Customer Chat System**
- **Purpose:** Renders a chat interface in an iframe for live agent interaction.
- **Data Sent:** Includes Company Name, Customer App Code, a unique UUID (LoginUserId), and optionally user-submitted name, email, and phone number.
- **Data Received:** Provides the UI and communication interface for live chat.
- **When:** Triggered on chat form submission or session restoration via `sessionStorage`.
- **User Consent:** Requires explicit consent via a checkbox before initiating chat (see Privacy Policy).
- **Terms of Service:** [https://ccxai.com/terms-and-conditions/](https://ccxai.com/terms-and-conditions/)
- **Privacy Policy:** [https://ccxai.com/privacy-policy/](https://ccxai.com/privacy-policy/)

== Frequently Asked Questions ==
= Do I need a CCXAI account? =
Yes, a registered CCXAI tenant with access to the Customer Chat Service is required.

= Is the plugin free? =
Yes, the plugin is free to use. Note that CCXAI services may involve separate pricing plans.

= Can I change the widget style? =
Currently, customization requires custom CSS. Enhanced styling options are planned for future updates.

= How do I update the Customer App Code? =
Change the Customer App Code in the plugin settings under **Settings > CCXAI Chat Widget**, save, and refresh your site (hard refresh recommended). The updated code will reflect in the chat widget.

= Why aren’t my changes reflecting? =
Clear your browser cache (Ctrl+Shift+R) and any WordPress/server cache. Ensure the JavaScript uses the dynamic `sbnaSettings.customerAppCode` value.

== Screenshots ==
1. Chat widget appearance on the frontend
2. Settings screen in WordPress admin
3. Example of an active chat session

== Changelog ==
= 1.1.6 =
* Stable release with security validations
* Improved user interface
* Added consent checkbox for GDPR compliance

= 1.1.5 =
* Initial public release

== Upgrade Notice ==
= 1.1.6 =
Important security and UI improvements. Please update to the latest version for optimal performance and compliance.

== Contributors & Developers ==
This plugin is proudly developed and maintained by **SBNA Software Solutions Pvt. Ltd.**  
Website: [https://ccxai.com](https://ccxai.com)  
Support: Contact us via the CCXAI support portal.

== Additional Notes ==
- **SEO Optimization:** Enhance your site’s visibility with keywords like "live chat," "AI chat WordPress," and "customer support plugin."
- **Support:** For assistance, refer to the CCXAI documentation or reach out to our support team.
- **Future Updates:** Expect features like advanced styling options, multi-language support, and enhanced analytics.

== SEO Keywords ==
live chat, WordPress chatbot, CCXAI integration, AI support widget, secure chat WordPress, customer engagement tool, real-time communication, helpdesk plugin, chat support, CCXAI plugin, support automation, AI widget WordPress, chat assistant WordPress, AI customer service, WordPress live chat plugin, customer support automation